Our processing time is 0–10 business days, depending on order volume and the season. Once shipped, standard delivery may take up to 10 days.

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We do not currently offer direct checkout on our website. You can shop KokumLab products through TikTok Shop and Etsy.

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Summer Shipping Notice:

Body butters may melt or soften during hot weather. This does not affect product quality. Simply place them in a cool area or refrigerate to re-solidify. We recommend retrieving your package as soon as it’s delivered.

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Important:
KokumLab is not responsible for shipping delays, incorrect addresses, or postal holds. Please double-check your shipping information before placing an order. Orders will not be refunded due to these issues.